Thank you for choosing EYEVIBE LLC! We hope you are satisfied with your purchase of sunglasses. If you are not satisfied with your purchase in any way, please refer to our refund policy below for the return and exchange process.
Refund Policy Overview
We offer every customer a 30-day money-back guarantee from the date of receipt of the product. During this period, you can request a return or exchange.
Return Conditions
Product Condition: Returned products must be in unused condition, with the original packaging, tags, and all accessories intact. We do not accept returns of used, damaged, or incompletely packaged items.
Application Time: Please apply for a return within 30 days of receiving the product. Late applications will not be eligible for a refund.
Proof of Purchase: Proof of purchase, such as an order confirmation email or receipt, is required for the return.
Return Process
Contact Customer Service: Please contact our customer service team via email or phone, informing them of your refund request and providing your order number and relevant information.
Email: support@eyevibe.shop
Phone: +1 (747) 316-6808
Get Return Authorization: Our customer service team will provide you with a return authorization number and a detailed return address.
Return the Goods: Pack the goods and related materials neatly, attach the return authorization number, and send them to the following address: 3022 FANA ST, LOS ANGELES, CA 90026
Track Your Package: We recommend using a trackable courier service to return the goods to ensure they arrive safely at our warehouse.
Exchange Policy
If you wish to exchange an item, please follow the return process. When contacting customer service, specify the item and size you wish to exchange. Refunds or exchanges will be processed after we receive and inspect the returned goods.
Refund Processing Time
After receiving the returned goods, we will process your refund request within 5-7 business days. Refunds will be returned to the original payment method; the exact arrival time may vary depending on bank processing. Important Notes
Shipping Costs: Unless the item is defective or the wrong item was shipped, return shipping costs are usually borne by the customer.
Special Offers: Refund policies for promotional or special offer items may vary; please refer to the relevant promotional information for details.
Contact Us
If you have any questions, please feel free to contact us. We are happy to assist you.
Thank you again for choosing EYEVIBE LLC. We look forward to providing you with the highest quality sunglasses and service!